Why We Collect and How We Use Customer Information
We collect, store and use information about you for the following reasons:
- To establish, maintain and improve our customer relationship with you and provide you with offers, incentives, marketing programs or promotional material about us and our services, such as coupons, brochures and newsletters
- To more effectively market our services by better understanding your needs and preferences
To assist in administering your purchases, including advising you of any service issues or outages, or customer notifications with respect to your purchased products
- To improve our products and services we offer through customer surveys conducted by us
- To provide you with services you request and respond to your comments, concerns or requests for information
- To provide you with offers and information about related services and products which we think may be of interest to you
How we collect Customer Information
We obtain information directly from you such as when you complete our surveys, participate in a contest, and purchase free content, focus group or other promotion. We obtain information directly from you through our website.
What do we do with your information?
We collect the personal information you give directly us such as your name, address and email address. This enables us to both fulfill and support the products and services you purchase.
With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, YouTube videos, reports/whitepapers, etc.), and special events. We will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.
You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.
Non-personally Identifiable Information
Through our website, we collect non-personally identifiable information. Your visit automatically generates session log data consisting of the Internet Protocol (IP) address from which you came (which contains no personal information), the website that referred you, the pages you visited, the date and time of those visits, and the amount of time spent on our site. We use this information to perform analytics on users’ experience while using the site and to improve the functionality of our website to better meet user wants and needs, identify popular features, and measure site activity including peak site usage times, page visits and click throughs.
Cookies, Web Beacons and Advertisements
Our website uses “cookies”, web beacons/gif/pixel tags, third-party advertising networks that serve ads and other tracking technologies to collect aggregate or other non-personally identifiable information to develop website metrics and improve your online experience.
Links to other Websites
Our website may contain links to other websites. We encourage you to review the privacy statements of all sites which you visit, including those whose links are provided, so that you can understand how those sites collect, use and share your information. We are not responsible for the privacy statements, content or data handling practices on other websites.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.
IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
Attention: Privacy Officer[2214 Dale Ridge Dr., Oakville, L6M3L4, Canada]